Job Description:
- Manage telephone communications, including answering inquiries, handling reservations, addressing guest concerns, and providing property-related information.
- Oversee booking management across multiple platforms using tools like HostAway, ensuring accuracy in the availability, rates, and property details.
- Resolve any issues that arise during the rental period, such as guest complaints or maintenance needs, ensuring optimal guest satisfaction.
- Collaborate with the team to develop and implement strategies to optimize rental performance and improve the guest experience.
- Maintain accurate property listings on various booking platforms, ensuring the property descriptions, amenities, and photographs are up-to-date and appealing.
- Coordinate property maintenance and cleaning services, scheduling routine upkeep, prompt repairs, and thorough cleaning to keep the properties in top condition.
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Skills/Knowledge:
- Excellent communication skills for effective telephone interactions.
- Proficiency in using booking management software like Hostaway.
- Problem-solving skills to effectively resolve issues and complaints.
- Ability to develop and implement strategic plans to optimize rental performance.
- Detail-oriented approach for maintaining accurate property listings.
- Coordination skills for managing property maintenance and cleaning services.
Qualifications/Requirements:
- Strong interpersonal skills for collaborating with a team and interacting with guests.
- Must have Customer Service experience
- Experience in property management or a related field.
- Experience working in hospitality is preferable but not required.
- Strong analytical and data-gathering skills
- Must be organized and have knowledge of project management and organizational software
- It would be nice to have a marketing background or social media experience.
- Ability to multi-task and manage various projects simultaneously.
- Proven experience in booking management across multiple platforms.
- Experience in coordinating property maintenance and cleaning services.
- System Requirements:
- Desktop/Laptop: Your processor should be at least Intel Core i5 or higher or equivalent with 4GB of RAM (recommended 8GB)
- Internet connection should have at least 10Mbps
Work Hours:
- Full-time (40 hours a week)
- Thursday-Monday
- 10:30 AM - 7:30 PM Pacific Time
Kindly send your resume to hr@insighttherapy.us with the subject line "Insight Therapy Solutions | PM Assistant," and include your expected salary in the cover email. No personal messages will be entertained.
Job Type: Full-time
Salary: Php35,000.00 - Php41,000.00 per month
Benefits:
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
- Night shift
Experience:
- HR: 3 years (Preferred)
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